Refund policy

Snoozy Solutions – Return & Refund Policy

Effective date: 1 September 2025

At Snoozy Solutions, we aim to provide clear and supportive services for families. Please read our Return & Refund Policy carefully before booking or purchasing.

1. Services

All services (consultations, sleep plans, and support packages) are non-tangible and delivered digitally or verbally.
Because of the personalised nature of our work, services are not eligible for physical returns.

2. Digital Products

All digital products (including but not limited to guides, eBooks, and downloads) are non-refundable and non-exchangeable once purchased.
By completing your purchase, you acknowledge that digital products cannot be returned.

3. Cancellations (Services Only)

If you wish to cancel a booking, please provide at least 48 hours notice.
Cancellations made within this timeframe may be eligible for a partial refund or reschedule, at our discretion.

4. Refunds (Services Only)

Refunds will only be given at the discretion of Snoozy Solutions and may be subject to an administrative fee.
Once a consultation has taken place, or a customised sleep plan has been delivered, no refunds are available.
Packages are non-transferable and must be used within the timeframe specified at booking.

5. Rescheduling

If you need to reschedule, please contact us as soon as possible. We will do our best to accommodate changes, subject to availability.
Missed or unattended sessions without notice are non-refundable.

6. Contact

If you have any questions about this Return & Refund Policy, please reach out to us at:
📧 snoozysolutions@gmail.com
📞 +64 27 473 3178

What Our Parents Say

“I reached out to Paige because my wee lad needed everything before he went to sleep - milk, rocking, bouncing, singing etc. Sometimes it would take an hour and he'd wake up again 40 minutes later... Paige was friendly, understanding and super encouraging and got our boy sleeping in his cot by himself within a couple of weeks at just 4 months old. He now sleeps through the night at 7 months because he can settle himself to sleep, due to Paige's amazing advice, and sleeps stretches of 1.5 hours every day! Totally worth it and have already been recommending Paige to everyone I know ”

– Helen (Mum to a 4month old)

“Our 2 year old started dropping her nap and refusing to go down at night in her own bed. We reached out to Paige and now we are back on track with naps and she happily goes down in her own bed. The process was so easy and Paige was really supportive. Highly recommend!”

– Alicia (Mum to a 2 year old)